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RETURNS

30-day return policy

ONLY FOR ONLINE ORDERS

In case you have the intention of returning something, you can send it back to our warehouse within 30 days of it being shipped OR exchange the items in any of our stores as long as you bring the invoice.

At our physical stores you may only exchange the items.

All returned items must be unused and sent back in their original packaging so they can be resolved.

If you are in Portugal and want to send the order to our warehouse, you don't need to pay anything or print any return label, just reach us on WhatsApp or e-mail (customer.service@ementasb.com) and we will provide a code. Then, just drop your order on any CTT post along with the code we gave you. As soon as the order reaches our warehouse we will process the return.

For the rest of the world, please note that the cost of return shipping is the customer's responsibility. To return an item, reach us on WhatsApp or e-mail (customer.service@ementasb.com), so we know you will be sending your order to us. Then, please send the order to the following address:

Estrada de paço de Arcos, 88, Armazém 12, 2739-512, Agualva Cacém.

As soon as it gets to our warehouse, the return will be processed.
The company is not responsible for the shipping costs.
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You can either receive a voucher in the value of your order or the amount back into your bank account, please note that it may take up to 14 business days for it to be available in your bank.

EXCHANGES

For any exchange, reach us on WhatsApp or email our team (customer.service@ementasb.com), mentioning the exchange you wish to make. The process requires that you send the product to be exchanged
to the following address:

Estrada de paço de Arcos, 88, Armazém 12, 2739-512, Agualva Cacém.

If you are in Portugal, this does not bear any extra costs, otherwise, the company is not responsible for the shipping costs.

As soon as we receive the product in the warehouse, we
will proceed to the delivery of the correct product to be sent back.

If you are in Portugal we will bear the costs of sending the product back to you, otherwise, this amount will be charged.

Exchanges for purchases made in stores can only happen if the customer has the physical invoice.


SHIPPING & HANDLING
For orders outside Europe, please track your shipment closely to clear customs promptly, as delays may result in additional handling fees.

Orders Processing

Orders placed on www.ementasb.com are processed Monday-Friday and shipped within 1-2 business days. Excluding the weekends and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.

Shipping Rates

Portugal: 4,50€

Rest of the World: All shipping rates are automatically calculated at the moment of checkout by UPS. These amounts are determined based on the destination and the total weight of the products in your order.

Free Shipping

Portugal (excluding islands): 60€

Finland, Liechtenstein, Monaco, Norway, San Marino, Sweden, Denmark, Switzerland, United Kingdom, Aland, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Montenegro, Netherlands, Poland, Réunion, Romania, Serbia, Slovakia, Slovenia, Spain (50 out of 52 provinces), Turkey, Ukraine, Açores and Madeira: 100€

Australia, Israel, Japan, Canada, México, United States, Singapore, Argentina, Bolívia, Brasil, Chile, Colômbia, Equador, Ilhas Falkland, Guiana Francesa, Guiana, Antilhas Neerlandesas, Paraguai, Peru, Suriname, Uruguai, Venezuela, United Arab Emirates: 300€

Delay in Shipping

As soon as the order is dispatched, you will receive an email informing you of it as well as the time it should take for you to receive your item. In the event of a delay, you will also be informed of the current location of your items.